Friday, August 1, 2008

CISCO Presence Server Note



THE Presence Support in CCM
BLF speed dial work as both speed dial and presence indicator .
Presence policy : 1. Subscribe calling search space. It determines how to route watcher's presence request ( a Subscribe request with event field set to presence ) . With Subscribe calling search space set to NONE , BLF speed dials and other presence service will not work.
2. presence group : it controls the destinations that watchers can see. It takes precedence over SUBSCRIBE Calling Search space.

Integration CCM and CUPS :
SIP :
1.CCM side : configure a SIP Trunk pointing to CUPS.
2.CUPS side: configure a presence gateway : ip_address_of_CCM:5070
this SIP connection between them handles all presence information exchange(??????????????????????)
CTI-QBE (Computer Telephony Integration Quick buffer Encoding):
this connection handles all CTI communication for user on CUPCS to control IP Phone on CCM.
1.CCM side : the user's primary extension must be enabled for CTI control
the user must belongs to CTI-enable group.
2.CUPS side: CTI server and profile are automatically created during database synchronization with CCM. CUPC CTI
communication occurs directly with CCM.

AXL/SOAP :
1.CCM side : no additional configuration is required.
2.CUPS side: set a user and password for the CCM AXL account in AXL configuration .

LDAP :
CCM retrieves USER information from LDAP directly.
when CUPC logins to CUPS and CCM's LDAP authentication is enabled , CUPS will directly go to LDAP for CUPC authentication .




Phone-association mode Configuration steps :
1.add IP Phone , bond with the user
2.configurate the user ( standard CCM end user , CIT enable user ) , primary number .
assign UPC and UPS capability on CCM.
3.Specify CTI gateway ( CTI Manager on CCM) (usually CTI Gateway has been automatically assigned in the installation )
4.CTI GW profile
5.SIP proxy profile (ensure the connection between Personal communicator and CUPS adopts TCP ) ????
6.Applicaiton profile ( optional , provide different services for users )


CUPC boot-up procedure
1.CUPC authenticates against CUPS by using SSL ( CUPS retrieve the user information from CCM5)
2.CUPC checks the TFTP address configured on CUPS and downloads the user preference from the TFTP server.
3.CUPC registers to CUPS via SIP and subscribers the buddy-list
4.CUPC registers its soft phone or Desktop phone to CCM , meanwhile , it connects to IMAP for VoiceMail via CUP.

Do NOT use Hostname in a environment without DNS Server deployed.



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